If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days of receipt.*
Please check the condition of goods on arrival – we are unable to accept goods damaged during shipping after 14 days.
Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition, goods must be unused.
All returned items are to be accompanied by the senders name, address, contact telephone number/order invoice and reason for return.
Please return your product to:
Race the Dragon Ltd
The Farm Office
Please be aware that returns postage is not free of charge and is the responsibility of the customer (unless the item is faulty/damaged, see below) We strongly recommend using a signed-for service, as until the item is with us it is still your responsibility.
Faulty / damaged items
Please check all deliveries as soon as they arrive. If an item is damaged please contact us as soon as possible.
If you believe your product is faulty or defective due to a manufacturing fault, you will need to contact us before we can process the item. In some situations we may need to get the item back to assess and make a decision. The customer will be responsible for the costs of the return up until we agree that the item is faulty and then we will refund this charge.
Please be advised that we are unable to cover any consequential losses for damaged or faulty items.
Exchanges are usually processed and dispatched within a few days of us receiving the goods back. We can exchange items for a different size or colour depending on stock levels and the item in question if required.
When returning anything to us, please be sure to include a note or covering letter specifying your name, order number and the reason for returning the item.
In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting, or have not followed the recommended returns instructions.
As soon as your return has been received and processed by our shop team, we will issue your refund or process your exchange as soon as possible. In the unlikely event that you don’t hear from us within 10 days of returning your item, please contact us on 0845 293 0897. All refunds will be issued to the original method of payment and in the original tender currency.
Make sure to let us know your original order number, which items you have returned and any delivery reference numbers if and when you contact us.
Your bank may take 3-7 working days for your refund to show in your account
If you require any more information, please call us on 0845 293 0897 or alternatively you can email
us at firstname.lastname@example.org